At FOCUS IPTV, we want to ensure that you have a seamless experience with our IPTV service. If, for any reason, you are not completely satisfied with our service, we offer a clear and fair refund policy. Please read the details below to understand how our refund process works.

1. Refund Eligibility

You can request a refund within 7 days from the date of your initial purchase or subscription renewal. After this 7-day period, we will not be able to offer a refund. We believe this timeframe is sufficient for you to experience and assess the quality of our services.

2. How to Request a Refund

If you believe you are eligible for a refund, please contact us through live chat on our website. Provide your order number or subscription ID, and we will assist you promptly. Refunds will be processed to your original payment method, and this may take up to 7 business days.

3. Refund Scenarios

Refunds will be provided in the following cases:

• Technical Issues with Service: If the service is not functioning as expected, such as frequent outages or technical problems that cannot be resolved within a reasonable period of time (e.g., outages lasting more than 24 hours).
• Incorrect Subscription Plan: If you mistakenly purchased the wrong plan, we will issue a refund and help you select the correct one.
• Account Activation Failures: If there is an issue with activating your account due to an error on our side, you are eligible for a full refund.

4. When Refunds Will Not Be Issued

Refunds will not be granted in the following situations:

• Change of Mind or User Error: If you change your mind about the service or make an error during the purchase process (such as selecting the wrong plan).
• Device Compatibility Issues: If the service works correctly on supported devices, but issues arise from your own device, internet connection, or network, we cannot issue a refund.

5. How Disputes Are Handled

If you have any issues or disagreements regarding our refund policy, simply contact us via live chat on the website. Our support team will work with you to address your concerns and ensure that you are satisfied with the resolution.

6. Customer Support

We are committed to providing excellent customer service. If you need help with any aspect of our refund policy or any other concerns, please don’t hesitate to reach out to us via live chat. Our team is always ready to assist you and ensure you have the best experience possible.

We want you to enjoy using FOCUS IPTV, and we aim to make every interaction easy, transparent, and customer-friendly. Thank you for choosing us, and we appreciate your understanding of this policy!

By using FOCUS IPTV, you agree to the terms outlined in this Refund Policy.